Robert Martin Realty is committed to protecting your privacy and your personal information and aims to maintain a high standard of compliance with the Privacy Act 1988 (Commonwealth) as amended by the Privacy Amendment (Private Sector) Act 2000, and the National Privacy Principles. This Privacy Statement forms part of the Robert Martin Realty Privacy Policy and is intended to inform you about the following:
In its marketing activities, Robert Martin Realty may access various databases in the public domain such as Telstra White Pages, Australia Post DPID database, Titles Office or other property databases. Robert Martin Realty may also obtain referrals and recommendations from existing clients.
When you become a client or prospective client of Robert Martin Realty, most of the personal information about you is collected by Robert Martin Realty either directly from you, or indirectly from Robert Martin Realty, or from public-domain, government databases such as the previously mentioned examples.
As part of its due diligence process prior to entering into lease or rental agreements with you, Robert Martin Realty may use authorised credit-checking agencies.
Robert Martin Realty may collect any of the following information about you if you are a prospective Vendor, Purchaser or Landlord of Real Estate:
If you are a prospective tenant for Real Estate Rental or Lease, Robert Martin Realty may collect the following information from you:
Sometimes Robert Martin Realty may also need to ask you for other personal information to enable Robert Martin Realty to provide its services to you.
Robert Martin Realty collects this information to:
Any personal information about you that Robert Martin Realty collects and records will only be used or disclosed by Robert Martin Realty lawfully and by fair means for the purpose of:
If Robert Martin Realty wishes to use or disclose any of your personal information in any other ways than described above, Robert Martin Realty will not do so unless:
To some extent you can preserve your anonymity when you deal with Robert Martin Realty You can visit our website without providing any personal information, you can access our real-estate advertising without providing personal details.
However when you enter into transactions with Robert Martin Realty, that involve the sale, purchase or rental of real estate property, then various Acts, statutory legislation and regulations require you to provide us with personal information so as to identify you.
You may access your personal information held by Robert Martin Realty, subject to some exceptions. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days.
We may charge you a reasonable fee to recover our costs for providing access based on the quantity of material and time involved in providing access.
We may not be able to provide access to information in some situations including:
There are some instances when we need to provide your personal information to third parties. We may be bound by law to provide your details to government-related bodies including but not limited to the Titles Office or the Residential Tenancies Bond Authority.
Sometimes we may need to outsource some of our administrative and other property-related functions to external organisations such as Advertising Agencies, Signwriters, building and garden maintenance contractors, or consultants such as accountants, lawyers, surveyors and other advisors. Most of the above organisations are bound by express or implied confidentiality obligations to Robert Martin Realty.
Robert Martin Realty does not sell your personal details to other organisations. We may however use the information about you to assist us with internal marketing and research.
Robert Martin Realty will take reasonable steps to ensure information Robert Martin Realty collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by Robert Martin Realty so as to prevent misuse, loss or unauthorised access, modification or disclosure.
If the personal information is no longer needed for any purpose, Robert Martin Realty will take reasonable steps to destroy or permanently de-identify the personal information.
Robert Martin Realty endeavors to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
Who do I contact for further information?
Our Principal can assist you with any enquiries you have about the information that we hold about you. He can be contacted on (03) 9818 8991 from 9.00am to 5.00pm (Melbourne time), Monday to Friday.
You can also write to him at:
Robert Martin
Robert Martin Realty
417 Riversdale Road
Hawthorn East
VIC 3123
Fax (03) 9818 8993
e-mail: robert@rmrealty.com.au
If you have a complaint or concern you can phone the Robert Martin Realty on (03) 9818 8991 or write to the Principal at the address above. We will do our best to try and resolve your complaint within 90 days.
If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you may refer your complaint to the Privacy Commissioner in your State capital. The Privacy Commissioner can be contacted by telephone from anywhere in Australia for the cost of a local call on 1300 363 992, or you can write to the Privacy Commissioner at the following address:
The Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Fax: (02) 9284 9666
e-mail: privacy@privacy.gov.au
TTY: 1 800 620 241 (Teletype access for the hearing impaired)
All information (including but not limited to the property area, floor size, price, address and general property description) on the Website is provided as a convenience to you, and has been provided to Robert Martin Realty by third parties.
In placing the information on the Website, Robert Martin Realty, have received the information passed on from third parties. Robert Martin Realty have no belief one way or the other as to whether the information contained on the Website is correct, Robert Martin Realty or its, suppliers (nor their respective directors, affiliates or employees) have checked the accuracy of the information and do no more than pass it on.. They do not accept any liability (direct or indirect) for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any information, or any error, omission or defect in the information, contained on the Website.
Information contained on the Website should not be relied upon and you should make your own enquiries and seek legal advice in respect of any property on the Website or the information about the property contained on the Website.